Error Message: "error": "invalid_grant",
"error_message": "The access token provided is invalid."
Solution: Your session to the CRM system has expired. Please reconnect with your CRM system by opening the settings in the snapADDY DataQuality interface and entering your CRM credentials.
Error Message: "error": "need_login",
"error_message": "No valid authentication for user."
Solution: API Interface for new Sugar Versions (from Version 8) has to be setup. Details for this setup can be found here: https://help.snapaddy.com/crm-integrations/sugarcrm/sugarcrm-8-enable-api-interface-for-snapaddy
Error Message: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>404 Not Found</title>\n</head><body>\n<h1>Not Found</h1>\n<p>The requested URL /rest/v10/Prospects was not found on this server.</p>\n</body></html>\n"
Solution: Prospect entity may be disabled in Sugar. Try exporting the contact as a contact/account or check to see if prospect is activated in Sugar CRM.
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(German version)
Error Message: "error": "invalid_grant",
"error_message": "The access token provided is invalid."
Lösung: Ihre Sitzung zu dem CRM-System ist abgelaufen. Bitte verbinden Sie sich erneut mit Ihrem CRM-System, indem Sie die Einstellungen in der snapADDY DataQuality Oberfläche öffnen und Ihre CRM Zugangsdaten eingeben".
Fehler: "error": "need_login", "error_message": "No valid authentication for user."
Lösung: Die API-Schnittstelle für neue Sugar-Versionen (ab Version 8) muss eingerichtet sein. Details zu diesem Setup finden Sie hier: https://help.snapaddy.com/crm-integrations/sugarcrm/sugarcrm-8-enable-api-interface-for-snapaddy
Fehler: "<!DOCTYPE HTML PUBLIC \"-//IETF//DTD HTML 2.0//EN\">\n<html><head>\n<title>404 Not Found</title>\n</head><body>\n<h1>Not Found</h1>\n<p>The requested URL /rest/v10/Prospects was not found on this server.</p>\n</body></html>\n"
Lösung: Das Prospektobjekt ist evtl. in Sugar deaktiviert. Versuchen Sie, den Kontakt als Kontakt/Konto zu exportieren oder überprüfen Sie, ob Prospekte in Sugar aktiviert sind.